“Hi. My name is Richard. And I’m an iPad addict.” Hey, admitting it is always the hardest step. But what’s not to love? The iPad is thin and lightweight. It lets me check my email and surf the Web from anywhere. And the device always works—just like phone systems used to.
iPads always work because Apple controls both the hardware and software. Not so long ago, phone companies enjoyed the same level of control. You bought your handsets, your PBX interfaces and even your phone lines from the same vendor. You picked up the phone—and you had a dial tone. Even during a power outage, you had phone service.
Today, next-generation communications technologies like Voice over IP (VoIP) are cutting costs and adding flexibility. And while they can certainly give your business a competitive advantage, picking up the handset and getting a dial tone is no longer always a certainty. Say nothing of call quality. I was talking to an early VoIP adopter a while ago…or was that the Tin Man calling from a bathroom stall? Not completely sure.
In your typical VoIP implementation, you have multiple players involved. For example, you might purchase your physical handsets from one vendor, your software from another and your broadband connectivity from a regional phone company, cable operator or national carrier. You also have a growing number of devices and applications all contending for the same bandwidth, often at the same time. Making sure everything plays nice together is going to be up to you.
To deliver the reliability and quality that phone users expect, you need to continuously manage your VoIP services—just like any other application. And without the right tools, that can be a daunting task.
When I began working with NetIQ, I was interested to learn about the VoIP management capabilities of NetIQ AppManager. A great addition to the WorkloadIQ solution set, AppManager 8 features over 65 modules that provide out-of-the-box monitoring and reporting for distributed Windows-, UNIX- and Linux-based systems, applications and servers—as well as VoIP services.
As it turns out, AppManager really shines when it comes to capacity planning for VoIP deployments. It also an exceptional tool for effectively managing, securing, diagnosing and analyzing the performance and availability of VoIP applications—regardless of who’s VoIP software you’re using. It’s no wonder communications hardware OEMs like Avaya use AppManager to ensure quality of service levels for their devices.
You know, most companies don’t appreciate the challenges of managing VoIP applications until they actually implement them and then start having problems. But using something like AppManager is a good way to add VoIP to the list of life’s certainties.
Until next time.
–Richard
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